더 팔로마 리조트

This place is amazing!! My room was so cute and the private balcony was amazing. Water pressure was good, bar at the pool was great! The pool was clean and slightly warmed for the time of year we went. The staff was super nice and helpful… they turned us on to Elmers, a great local restaurant. My only negative was no blackout curtains. We definitely woke up to the sun rise. Definitely not the end of the world and I will stay there again.

Unfortunately, this property has gone downhill since my previous visit. The pool staff was unfriendly. The front desk person asked me why I was only staying one night (intrusive, nosy. The room I was originally assigned had a bad smell. When I changed rooms, he said the room hadn’t been occupied for several months. So why wasn’t there a full inspection before assigning me the room? Even the new room I was assigned had missing blinds, which I wanted for greater privacy. However, I didn’t feel like bothering anymore. The pool staff wasn’t going around and asking if we wanted anything, like they did in the past. When I asked about a drink I remembered that was under $10, the pool guy responded “maybe 20 years ago” (trying to put me down). Then I discovered there IS a $7 drink on the pool menu, pointed it out to him, and he once again was dismissive and said “oh that’s a ‘small one” (which it was not). The clientele is also more downscale now. The pink umbrellas are all faded. So the vibe at the pool is very tired and uninspiring. So essentially, very tacky service overall. And lower quality experience.